At EssayRoo, your satisfaction is our top priority. This means that we want you to end every experience with us on a happy note. Because of this, we have taken the time to create a revision policy that we believe is fair and that serves as proof that we are more than willing to backup our claims of quality and originality.
Revision Policy Changes
This document is to be considered our official revision policy. We reserve the right to change this policy without notice. In the event that we do so, we will publish a notification on our home page for a short period of time. However, we do recommend that all clients read this policy on a regular basis, as they will be held to this policy whether they are familiar with it or not.
It should also be noted that this is the only document that represents our revision policy. Any other mention of revisions or revision policy that contradict this document are considered to be null and void.
EssayRoo.com is happy to offer free revisions in limited cases. In order to qualify for a free revision, the customer must be able to show that the instructions they provided on the order form were in some way not followed. Some examples of this are:
- The writer failed to use the correct citation format
- The paper was not as long as it should be
- Elements such as a title page or bibliography were missing
- The paper was on the wrong topic
- Resources that were uploaded or linked were not used
Requests for free revisions must be submitted within 7 days of accepting the final product. We are happy to offer up to two free revisions on the same paper. It is up to the discretion of Essay Roo staff to determine whether or not a customer qualifies for a free revision.
Sometimes a customer realizes that they need a change made to a paper they have received, that is not due to any error on the part of EssayRoo.com staff members. In these instances, we are happy to help, but a fee will be charged for the revision. The amount of this fee will depend on the magnitude of the change to be made. In some cases, it could be as much as the original cost of the paper, if an entire rewrite is required. As with free revisions, these requests must be received within 7 days. We will take whatever reasonable steps we can to ensure that the revision is as inexpensive as possible.
New Writer Requests
If a customer believes that they will get better results working with another writer, we will do everything we can to accommodate that request. However, we cannot guarantee that another qualified writer will be available. In any case, the time restrictions mentioned above will still apply.